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MANAGED IT SERVICES
Akita Systems pride themselves on providing a proactive approach to IT support and offer managed IT solutions which offer tremendous benefits and unrivalled reporting.
Our managed services allow for networks to benefit by having software and applications centrally deployed and managed, drastically reducing installation time and associated costs.
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Therefore, by taking a proactive approach to supporting our customers networks, we can work to prevent potential problems occurring by:
- Using 24x7 monitoring software which will alert us to potential problems before they arise.
- Advising on how to get the best from available hardware and software.
- Ensuring software patches are applied regularly.
- Ensuring anti-virus and where necessary anti-spyware and anti-spam software is in place and up to date.
- On-site checkups where we can discuss any IT queries.
Our monitoring service will proactively and continuously check that you systems meaning that issues can often be resolved before our clients are even aware. This prevents problems before they affect users increasing your productivity as there is a lower chance of user disruption.
A multitude of services can be monitored including:
- Microsoft Exchange
- Terminal Services
- SQL Server
- Active Directory
- CPU usage function Performance counter
- Directory size function
- Disk drive function
- Disk space function
- File existence function
- File size function
- POP3 Email
- Web Server
More specifically, these can be broken down into standard monthly reports which provide you with the sort of reports which previously only enterprise-level IT systems were able to generate.
Our standard reporting will include incredibly detailed and precise information which can be used to highlight any areas which need to be addressed and helps enormously with budgetary planning. However, this can be tailored to your needs and the reports can be generated as frequently as you like.
Typical Software AuditOperating System version (Service Pack Level & optional hotfix level)
Other installed software
Licences, version number, paths and description
PUPs (Potentially Unwanted Programs such as MSN, file sharing software, any non-business software)
Anti-virus Software (Updates and Version)
Anti-malware Software (Anti-spy/Anti phishing / Anti trojan)
Typical Hardware AuditManufacturer and model
Service Tag or other manufacturer identification
Disk Space
Processor Type
PCI Cards
Approximate age of machine
Printers, (network)
Misc network hardware details
Typical Network Infrastructure Audit
Number of switches
Number of switch ports in use and available
Make and type of routers including firmware / OS version
Wide area connection details
Local, WAN and gateway IP addresses
DNS, WINS, DHCP, and MAC address
Inventory of internal and external network links
Password policy
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