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IT SUPPORT KENT
Akita Systems has a range of IT support and network maintenance services to suit your business needs and budget, offering best value, technical excellence and outstanding IT service and response.
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Support Services
Akita's Technical Support Services provide comprehensive hardware and software support, such as hardware and software implementation and installation; operational support; maintenance of your operating system beyond its initial warranty and even beyond the official end-of-service date.
Remote Support
Telephone Support - Customers have unlimited access to technical assistance via the telephone. All calls are logged and dealt with by Microsoft Certified Engineers who utilise our helpdesk system to manage incidents, identify any problem history, and quickly resolve the problem to minimise business interruption.
Remote Access Support - 90% of solutions to technical problems can be delivered by Remote Access support, thereby saving our customers unnecessary on-site support costs. A secure connection is setup between our offices and your premises to facilitate this service and our engineers dial-on to your server to resolve any issues with the minimum of downtime and inconvenience.
Hardware Support
We offer a full hardware support service. If you have responsibility for computer hardware at your premises, you will need to give some thought to its maintenance or repair, sooner or later. Akita Systems has the remedy.
We offer completely flexible packages to fit in with your exact requirements. Whether you simply require the peace of mind of knowing that Akita Systems will resolves any computer issues if and when they arise, or should you require regular on-site time, you can be sure that our standards of IT support and IT service will take any headaches away.
Guaranteed Response
Before commencing support contracts, we consult with you to ascertain the exact level of service and response your business needs.
By undertaking this exercise, we are able to put together a Service Level Agreement with provides you with a guarantee of the responses times which Akita has committed to.
If you would like to speak to any of our existing clients to ascertain how good our levels of service are, please contact us today and we will put you in touch with a client with a similar level of IT infrastructure.
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